At Atlas Avenue, we want you to be happy with your purchase. If you are not completely satisfied with an item, we’re here to help.
1. Returns
You may request a return if your item meets the following requirements:
- The item is unused and unworn.
- The item is in its original condition.
- The item is returned with its original tags and packaging, where applicable.
- The item is not damaged, stained, washed, altered, or otherwise used.
- Proof of purchase or your order details can be provided.
Items that do not meet these requirements may not be eligible for a refund or exchange.
2. Items That Cannot Be Returned
For hygiene and safety reasons, certain items may not be eligible for return.
This may include underwear, swimwear, jewellery, accessories, or other products where a return is not appropriate.
Sale, clearance, or promotional items may also have different return conditions. Please check the product information before purchasing.
3. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If your return is approved, your refund will be processed using the original payment method where possible.
Please allow reasonable processing time for the refund to appear in your account, as your bank or payment provider may require additional time.
4. Exchanges
If you would like to exchange an item for a different size or item, please contact us as soon as possible.
Exchanges are subject to product availability and the item meeting our return requirements.
5. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact Atlas Lane as soon as possible.
Please provide your order details and photographs of the item so that we can assess the issue and provide an appropriate solution.
Depending on the circumstances, we may offer a replacement, exchange, or refund.
6. Return Shipping
Unless the item received is damaged, defective, or incorrect, the customer may be responsible for the cost of returning an item.
Original shipping or delivery fees may not be refundable unless required by applicable law.
7. How to Request a Return
To request a return, please contact us through the contact details provided on the Atlas Lane website.
Please include:
- Your name
- Order number
- Item you wish to return
- Reason for the return
- Any relevant photographs, if applicable
We will provide further instructions once your request has been reviewed.
8. Refund Exceptions
Atlas Avenue reserves the right to refuse a return or refund if an item does not meet the conditions outlined in this policy or if there is evidence of misuse, damage, or unauthorised alteration.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
9. Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact Atlas Avenue through the contact information provided on our website.
Thank you for shopping with Atlas Avenue.