At Atlas Avenue, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase information
- Payment-related information
- Information you provide when contacting us
We may also automatically collect certain information about how you use our website, such as your device type, browser, IP address, and pages you visit.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Communicate with you about your order
- Respond to questions or customer service requests
- Process payments
- Improve our website, products, and services
- Prevent fraud or unauthorised activity
- Send promotional communications where you have agreed to receive them
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment providers.
Atlas Lane does not intentionally store your complete payment card details on our own systems. Payment information may be collected and processed securely by the relevant payment provider in accordance with its own privacy policy and security practices.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
- Payment processors
- Delivery and courier companies
- Website and technology providers
- Customer service providers
- Professional or legal advisers
- Government or regulatory authorities where required by law
These third parties will only receive information that is reasonably necessary for the relevant service or purpose.
5. Cookies
Our website may use cookies and similar technologies to help provide a better browsing experience.
Cookies may be used to remember preferences, understand how customers use our website, improve website functionality, and support relevant marketing activities.
You can adjust your browser settings to manage or disable cookies. However, doing so may affect certain website features.
6. Marketing Communications
If you choose to subscribe to promotional communications from Atlas Lane, we may send you information about new products, promotions, special offers, or other updates.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or contacting us directly.
7. Protecting Your Information
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
9. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain information we hold about you.
You may also have the right to object to or restrict certain uses of your personal information.
To make a privacy-related request, please contact Atlas Lane using the contact information provided on our website.
10. Third-Party Websites
Our website may contain links to third-party websites or services.
Atlas Lane is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.
Any updated version will be made available on our website.
13. Contact Us
If you have questions about this Privacy Policy or how Atlas Lane handles your personal information, please contact us through the contact details provided on our website.
Atlas Avenue is committed to respecting your privacy and protecting your personal information.